T-Mobile will pay users around $19.5 million after a 12 hour power outage.
This is part of a settlement with the Federal Communications Commission (FCC), following a 12-hour outage in June 2020 resulting in tens of thousands of emergency 911 calls failing.
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The FCC announced that T-Mobile agreed to pay the settlement and adopt a compliance plan to resolve its 911 outage issues, as well as provide follow-up notices within two hours of initial outage notifications.
On 15th June, 2020, a 12-hour and 13-minute outage took place that led to congestion across T-Mobile’s 4G, 3G and 2G networks, which resulted in the “complete failure” of more than 23,000 911 calls, as well as tens of thousands of 911 calls without location or available call back information.
“This was a short-term isolated outage, and we immediately took steps to further enhance our network to prevent this type of event from happening in the future,” T-Mobile said in a statement.
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“Now we are moving on from the FCC’s investigation, and continuing our focus on our ongoing network build.”
This wasn’t the first controversy T-Mobile underwent recently. T-Mobile customers have been reporting issues making and receiving calls, with problems frequently linked to Verizon numbers.
After problems with the Apple Watch $100 rebate program, customers are also reporting that T-Mobile trade-ins against iPhone 13 purchases are being similarly denied.
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T-Mobile promised extremely generous trade-in values of up to $800 on older models when purchasing a new iPhone 13, with credits being applied against monthly bills. But some customers report being denied, while others say the credits are not appearing on their bills.
“We understand how critical reliable connectivity is to ensuring public safety, and we take that responsibility very seriously,” T-Mobile added.
“We have built resiliency into our emergency systems to ensure that our 911 elements are available when they are needed.”
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